engage suite.
Complete Guide

How It Works

Everything you need to know about how engage suite. analyzes and organizes your YouTube comments. Learn how our intelligent system helps you understand your audience and engage more effectively.

How We Fetch Comments

Automatic, efficient comment synchronization from YouTube

We automatically sync your comments from YouTube using the YouTube Data API. Our system is designed to be efficient, fast, and respectful of API limits.

1

Incremental Sync

We only fetch new comments since your last sync, saving time and API quota. No redundant data transfers.

2

Automatic Updates

Comments are synced hourly in the background. You don't need to do anything—it just works.

3

Smart Pagination

We fetch comments in batches to handle videos with thousands of comments efficiently, even for your most popular videos.

4

Real-time Status

You can see if videos are "fetching", "analyzing", or "ready" in your dashboard. Always know what's happening.

Pro Tip: New comments appear in your dashboard shortly after they're posted on YouTube. Check back regularly to stay on top of your community engagement!

Intelligent Analysis

Deep understanding of context and meaning, not just keywords

Every comment is analyzed to understand its meaning and context. Our two-step process ensures we have deep understanding of your content before analyzing comments.

Step 1: Context Generation

Before analyzing comments, we first create a comprehensive understanding of your video:

  • Video Analysis: We analyze your video's title, description, and duration to extract the main topic, key points, target audience, tone, and specific concepts discussed.
  • Smart Caching: This context is intelligently cached and automatically refreshed when new comments arrive, ensuring we always have up-to-date understanding.
  • Contextual Summary: A concise but comprehensive summary (under 150 words) is generated that captures the essence of your video.

Step 2: Comment Analysis

This generated context is then used when analyzing each comment, enabling:

  • Accurate Categorization: We understand if a question is about your video's content, or if praise is specific to what you covered.
  • Relevant Topic Extraction: Topics are extracted based on your video's subject matter, not just generic keywords.
  • Context-Aware Priority: Comments are prioritized based on how they relate to your video's content and audience needs.
  • Terminology Understanding: We recognize video-specific terms, jargon, and concepts, making analysis more accurate.
Why This Matters: This two-step process (context generation + comment analysis) means we understand your content deeply, not just surface-level keywords. We can identify questions even when they don't use question marks, and understand context-specific language that generic analyzers would miss.

Sentiment Analysis

Understand the emotional pulse of your audience

Each comment is classified into one of three sentiment categories, helping you quickly understand how your audience feels about your content.

Positive

Comments expressing appreciation, praise, excitement, or agreement

"Love this video! Great explanation."

Neutral

Comments that are factual, informational, or don't express strong emotion

"The timestamp is 5:23"

Negative

Comments expressing criticism, complaints, or disagreement

"This didn't work for me"

Use Sentiment to: Quickly see the overall mood of your audience and identify videos that might need attention. Track sentiment trends over time to understand what content resonates best.

Question Detection

Never miss a question from your audience

We automatically identify when a comment is asking a question, even if it doesn't use a question mark. This helps you respond to your audience's needs more effectively.

Direct Questions

"How do I do this?"
"What's the best way?"

Rhetorical Questions

"Why would anyone do that?"
"Is this really necessary?"

Implied Questions

"I'm confused about..."
"Can someone explain..."

Never Miss a Question: The dashboard highlights all questions so you can respond promptly. Questions are automatically marked as high priority to ensure they get your attention.

Priority Levels

Focus on what matters most with intelligent prioritization

Comments are automatically assigned a priority level to help you focus on what matters most. Sort by priority to tackle the most important ones first and build stronger relationships with your audience.

High

High Priority

Comments that need your attention:

  • Questions about your content
  • Complaints or issues
  • Confusion or misunderstandings
  • Specific requests or feedback
Medium

Medium Priority

Worth responding to when you have time:

  • General feedback
  • Suggestions for improvement
  • Engagement bait (asking for likes/subscribes)
Low

Low Priority

Can be safely ignored:

  • Generic praise ("Great video!")
  • Spam or off-topic comments
  • Simple reactions ("First!", "Nice")

Categories & Topics

Automatic organization to discover what your audience cares about

Comments are automatically categorized and tagged with relevant topics based on their intent and content. This helps you discover what your audience is most interested in and find content ideas for future videos.

Question

Comments asking questions or seeking information about your video

Praise

Positive feedback, compliments, and appreciation for your content

Criticism

Negative feedback, complaints, or concerns about your content

Request

Requests for specific content, features, or actions

Spam

Spam, self-promotion, or irrelevant content

General

Comments that don't fit into the other specific categories

Topics Extraction

In addition to categories, each comment is tagged with 2-4 key themes mentioned (e.g., "tutorial", "bug fix", "feature request", "performance"). These topics are extracted based on your video's content and help you discover what your audience is most interested in.

Content Ideas: Use topics to discover what your audience is most interested in and find content ideas for future videos. Filter by category to focus on specific types of engagement.

Content Ideas

Discover video concepts directly from your audience's requests

Our Content Ideas feature analyzes your comments to identify patterns, requests, and topics that matter most to your audience. We then generate actionable video concepts with titles, hooks, descriptions, and impact scores—all based on what your subscribers are actually asking for.

How It Works

The Content Ideas feature follows a systematic process:

  • Comment Analysis: We analyze comments from the last 60 days, focusing on questions, requests, and criticism that indicate what your audience wants to see.
  • Topic Clustering: Similar comments are grouped by topic to identify recurring themes and requests that appear across multiple videos.
  • Idea Generation: For significant clusters (2+ comments), we generate video concepts that directly address what your audience is asking for.
  • Impact Scoring: Each idea receives a score based on urgency, number of requests, and potential audience impact.

Requirements

To generate content ideas, you need:

  • Minimum Comments: At least 100 total comments across all your videos to ensure we have enough data to identify meaningful patterns.
  • Relevant Comments: Comments must be questions, requests, or criticism with topics assigned—these indicate what your audience wants.
  • Recent Activity: We focus on comments from the last 60 days to ensure ideas are based on current audience interests.

What Each Idea Includes

Title

A clickable, high-CTR title designed to capture attention and clearly communicate the video's value proposition.

Hook Concept

A suggested opening script (first 15 seconds) that hooks viewers immediately and addresses their curiosity.

Description

A brief outline of key points to cover, helping you structure your video and address the audience's needs.

Impact Score

A score (0-99) indicating the potential impact, calculated based on urgency, number of requests, and comment types.

Community Interest

Shows how many subscribers requested this content, giving you a clear sense of audience demand.

Related Topics

Tags showing the main themes and topics this idea addresses, helping you understand the context.

The Generation Process

1

Filter Relevant Comments

We identify comments that are questions, requests, or criticism from the last 60 days, ensuring they have topics assigned for meaningful clustering.

2

Cluster by Topic

Similar comments are grouped together by topic and video, creating clusters that represent recurring requests or themes from your audience.

3

Generate Ideas

For clusters with 2+ comments, we generate video concepts that directly address what your audience is asking for, including titles, hooks, and descriptions.

4

Score & Rank

Each idea is scored based on urgency, number of requests, and potential impact. Ideas are ranked by score so you can focus on the most valuable content first.

View Evidence

Click "View Evidence" on any idea to see the actual comments that inspired it. This helps you understand exactly what your audience is asking for and validate the idea's relevance.

Save to Planner

Save ideas you want to pursue to your planner. Saved ideas stay in your list so you can reference them when planning your content calendar.

Automatic Updates

New ideas are generated daily based on your latest comments. We limit to 3 new ideas per run to avoid overwhelming you, focusing on the most impactful concepts.

Source Video Link

Each idea shows which video it came from, allowing you to see the context and understand what sparked the audience's interest.

Data-Driven Content Strategy: Instead of guessing what your audience wants, let their actual comments guide your content decisions. Content Ideas helps you create videos that directly address your community's needs and interests, leading to higher engagement and satisfaction.
Pro Tip: Review your Content Ideas regularly and save the ones that align with your channel's direction. The impact score and community interest numbers help you prioritize which ideas will resonate most with your audience.

Smart Reply Suggestions

Save time with intelligent, context-aware reply suggestions

We determine which comments would benefit from a reply and generate personalized suggestions that match your content and style. Get a starting point for your reply instead of starting from scratch.

Smart Detection

We automatically identify which comments need a reply:

  • All questions are marked as needing a reply
  • Complaints and specific feedback are flagged
  • Generic praise usually doesn't need a response

Context-Aware Generation

Our reply suggestions are personalized and context-aware:

  • Match Your Context: Replies use the same video context that powers our analysis
  • Understand the Comment: Considers sentiment, category, and specific questions
  • Maintain Your Tone: Designed to be helpful, professional, and engaging
  • Save Time: Get a starting point instead of starting from scratch

Posting Replies Directly on YouTube

Once you have a reply suggestion, you can post it directly on YouTube without leaving the platform:

One-Click Posting: Post directly on YouTube with a single click
Edit Before Posting: Customize the reply suggestion to match your personal style
Instant Engagement: Replies appear on YouTube immediately
Automatic Tracking: Posted replies are automatically marked as replied
Important: This feature is limited due to YouTube API quota restrictions. Each plan has a daily limit on how many replies can be posted directly via the API. The limit resets at midnight UTC each day. You can always copy and paste replies manually if you've reached your daily limit.
Track Your Engagement: Monitor your reply rate to see how engaged you are with your community! Use our reply suggestions to respond faster and build stronger connections.

Connecting Your YouTube Channel

Secure, one-time setup that connects your channel to our platform

When you first sign up, we use Google OAuth to securely connect to your YouTube channel. This is a one-time process that takes just 30 seconds and gives us the permissions we need to help you manage your comments.

Secure Access

We primarily access your videos and their comments. We can post replies to comments when you explicitly approve and request it, but we never post automatically, and we never modify or delete anything on your behalf.

Automatic Token Refresh

Your connection stays active automatically. We handle token refresh in the background so you never have to reconnect.

Rate Limit Management

We respect YouTube's API rate limits to ensure reliable, uninterrupted service for all users.

Security & Privacy: Your credentials are stored securely using industry-standard encryption. We only request the minimum permissions needed to analyze your comments—nothing more.

The Big Picture

How everything works together seamlessly

Here's how everything works together to help you engage with your audience more effectively:

Connect

Link your YouTube channel via Google OAuth

Sync

We automatically fetch new comments hourly

Analyze

We extract sentiment, questions, priority & topics

Organize

Comments sorted so you focus on what matters

Engage

Respond to high-priority comments & build community

Everything happens automatically in the background. Just check your dashboard to see insights and engage with your audience!

Ready to Get Started?

Connect your YouTube channel and start engaging with your audience using intelligent tools.

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